Refund and Returns Policy

Refunds and Returns Policy

Effective Date: December 29, 2024
Business Name: RAP Landscape Studio
Website Name: raplandstudio.com
Contact Email: [email protected]
Business Address: Municipality of Plaridel, Bulacan, Philippines

At RAP Landscape Studio, we are committed to providing high-quality landscape architectural design and construction services. This Refunds and Returns Policy explains the conditions, process, and timeframes for refunds and returns. By using our services, you agree to this policy.

1. Applicability

This policy applies to:

  • Design Services: Refunds for design work completed or in-progress.
  • Construction Services: Refunds or adjustments related to physical installations or construction work.

2. Refund Conditions

We offer refunds under the following conditions:

2.1 Design Services

  • Before Work Begins: A full refund is available if you cancel before we begin work on your design.
  • During the Design Process: Partial refunds may be available if the cancellation occurs after work has started. Refunds will depend on the amount of work completed.
  • Completed Designs: Refunds are not available once final designs have been delivered, as these are considered custom, intangible products.

2.2 Construction Services

  • Before Project Commencement: A full refund of any initial deposit is available if you cancel before construction work begins.
  • During Construction: Refunds will be determined based on project progress. Costs for materials already purchased or services already performed are non-refundable.
  • Completed Projects: Refunds are not available once construction is finished unless defects or issues fall under our warranty policy.

3. Returns for Products or Materials

If you have purchased specific materials or products as part of your landscape project, returns may be processed under these conditions:

  • Eligibility: Materials must be unused, undamaged, and returned in their original packaging.
  • Timeframe: Requests for returns must be made within 14 days of receipt of the materials.
  • Costs: Return shipping fees or restocking fees may apply, and these costs will be deducted from your refund.
  • Exclusions: Customized or perishable materials (e.g., live plants) are not eligible for returns.

4. How to Initiate a Refund or Return

To request a refund or return, please follow these steps:

  1. Contact Us: Email us at [email protected] with the subject line “Refund Request” or “Return Request.”
    • Include your full name, contact information, order details, and a brief explanation of your request.
  2. Verification: We will review your request and may ask for additional documentation (e.g., proof of purchase, photos of materials).
  3. Approval: If approved, we will provide instructions for returning materials (if applicable) or processing your refund.
  4. Resolution Timeframe: Refunds and returns will be processed within 14 business days after approval.

5. Exclusions

Refunds and returns are not available in the following cases:

  • Change of Mind: Refunds will not be issued for services or products delivered as agreed upon.
  • Acts of Nature: Delays or damage caused by weather, natural disasters, or other external factors beyond our control.
  • Client-Requested Changes: Costs incurred due to changes requested after work has begun are non-refundable.

6. Customer Support

If you have questions about this policy or need assistance, please contact us:

7. Updates to This Policy

We reserve the right to update this Refunds and Returns Policy at any time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.

Thank you for choosing RAP Landscape Studio. We are committed to your satisfaction and look forward to creating inspiring landscapes with you.